English
1. About this Notice
This Privacy Policy
provides information on how Family Logo Ecommerce collects and processes your
personal data when you visit our website or mobile applications. It sets out
what we do with your personal data and how we keep it secure and explains the
rights that you have in relation to your personal data.
2. Who We Are
Family
Logo Ecommerce is the Liberia leading e-commerce platform. Our platform
consists of our marketplace, which connects sellers with consumers, our
logistics service, which enables the shipment and delivery of packages from
sellers to consumers, and our payment service, which facilitates transactions
among participants active on our platform in selected markets.
This platform is
operated by a member of the Family
Logo Ecommerce Group of companies, the ultimate holding company of which
is Family Logo Ecommerce.
Information on our subsidiaries can be found on our website.
Any personal data
provided or collected by Family
Logo Ecommerce is controlled by the subsidiary that the platform relates
to.
3. The Data We
Collect About You?
Personal data means
any information that can be used to identify directly or indirectly a specific
individual. We collect your personal data in order to provide tailored products
and services and in order to analyze and continually improve our products and services.
We may collect, use, store and transfer different kinds of personal data for
marketing and personal data optimization purposes. Family Logo Ecommerce also uses Google
Digital Marketing to propose targeted offers for certain products and services
to our customers.
You provide us with
your personal data when you register your personal details on our website and
mobile platforms and transact with the same.
The personal data we
collect includes:
1.
Information you provide to us: We receive and store the information you provide to us including
your identity data, contact data, biometric data, delivery address and
financial data. These types of personal data may include:
1.
contact details (such as your name, postal addresses, phone numbers
and email addresses),
2.
demographic information (such as your date of birth, age or age
range and gender),
3.
online registration information (such as your password and other
authentication information),
4.
payment information (such as your credit card information and
billing address),
5.
information provided as part of online questionnaires (such as
responses to any customer satisfaction surveys or market research),
6.
competition entries/submissions, and
7.
in certain cases your marketing preferences.
2.
Information we automatically
collect/generate or obtain from third parties: We automatically collect and store certain types of information
regarding your use of the Family Logo Ecommerce marketplace including
information about your searches, views, downloads and purchases. In addition,
we may receive information about you from third parties including our carriers;
payment service providers; merchants/brands; and advertising service providers.
These types of
personal data may relate to your device (such as your PC, tablet or other
mobile device), your use of our websites and apps (as well as certain third
party websites with whom we have partnered), and/or your personal preferences,
interests, or geographic location. Examples of these types of information
include:
1.
name and age (or predicted age range),
2.
information about your device, operating system, browser and IP
address,
3.
unique identifiers associated with your device,
4.
details of web pages that you have visited,
5.
which products you have looked at online (including information
about products you have searched for or viewed, purchased or added to an online
shopping basket),
6.
how long you spend on certain areas of a website or app together
with the date and time of your visit/usage,
7.
personal data contained within user-generated content (such as
blogs and social media postings),
8.
social media user name or ID, and
9.
social media profile photo and other social media profile
information (such as number of followers).
We strive to provide
you with choices regarding the Personal Data that you provide to us. Where
required by law, if you wish to have your Personal Data used by Family Logo Ecommerce to provide you with a
personalized experience/targeted advertising & content, you can indicate so
through the relevant tick-box(es) located on the registration form or by
answering the question(s) presented by Family
Logo Ecommerce representatives. If you decide that you no longer wish to
benefit from this personalization, you can opt-out or adjust your preferences
at any time by closing your account or by sending an email to familylogolr@gmail.com. You can close your account. Once
your account is closed, all products and services that you access through your
account will no longer be available.
4. Cookies and other
Identifiers
A cookie is a small
file of letters and numbers that we put on your computer, mobile phone or
tablet if you agree. Cookies allow us to distinguish you from other users of
our website and mobile applications, which helps us to provide you with an
enhanced browsing experience. For more information about cookies and how we use
them, please read our Cookie Notice:
5. How We Use Your
Personal Data
We use your personal
data to operate, provide, develop and improve the products and services that we
offer, including the following:
1.
Registering you as a new customer.
2.
Processing and delivering your orders.
3.
Managing your relationship with us.
4.
Enabling you to participate in promotions, competitions and
surveys.
5.
Improving our website, applications, products and services.
6.
Recommending/advertising products or services which may be of
interest to you.
7.
Enabling you to access certain products and services offered by
our partners and vendors.
8.
Complying with our legal obligations, including verifying your
identity where necessary.
9.
Detecting fraud.
6. Legal basis for
the processing of Personal Data
We will only process
your personal data where we have a legal basis to do so. The legal basis will
depend on the purposes for which we have collected and used your personal
data. In almost every case the legal basis will be one of the following:
1.
Consent: For example, where you have provided your consent to receive
certain marketing from us. You can withdraw your consent at any time, including
by clicking on the “unsubscribe” link at the bottom of any marketing email we
send you
2.
Our legitimate business interests: Where it is necessary for us to understand our customers,
promote our services and operate effectively, provided in each case that this
is done in a legitimate way which does not unduly affect your privacy and other
rights.
3.
Performance of a contract with you: This would also apply where we need to take steps prior to
entering into a contract with you. For example, where you have purchased a product from us and we
need to use your contact details and payment information in order to process
your order and send the product to you.
4.
Compliance with law: Where we are subject to a legal obligation and need to use your
personal data in order to comply with that obligation.
7. How We Share Your
Personal Data
A. We may need to
share your personal data with third parties for the following purposes:
1.
Sale of products and services: In order to deliver products and
services purchased on our marketplace from third parties, we may be required to
provide your personal data to such third parties.
2.
Working with third party service providers: We engage third
parties to perform certain functions on our behalf. Examples include fulfilling
orders for products or services, delivering packages, analyzing data, providing
marketing assistance, processing payments, transmitting content, assessing and
managing credit risk, and providing customer service.
3.
Business transfers: As we continue to develop our business, we
might sell or buy other businesses or services. In such transactions, customer
information may be transferred together with other business assets.
4.
Detecting fraud and abuse: We release account and other personal
data to other companies and organizations for fraud protection and credit risk
reduction, and to comply with applicable law.
B. When we share
your personal data with third parties we:
1.
require them to agree to use your data in accordance with the
terms of this Privacy Notice, our Privacy Policy and in accordance with
applicable law; and
2.
only permit them to process your personal data for specified
purposes and in accordance with our instructions. We do not allow our
third-party service providers to use your personal data for their own purposes.
8. International
Transfers
We may transfer your
personal data to locations in another country, if this is permissible pursuant
to applicable laws in your location. There are inherent risks in such transfers.
In the event of
international transfers of your personal data, we shall put in place measures
necessary to protect your data and ensure the same level of protection
available in the country of data origin. We shall continue to respect your legal
rights pursuant to the terms of this Privacy Notice and applicable laws in your
location.
9. Data Retention
We will take every
reasonable step to ensure that your personal data is processed for the minimum
period necessary for the purposes set out in this Privacy Notice. Your Personal
Data may be retained in a form that allows for identification only for as long
as:
A. We maintain an
ongoing relationship with you. This will enable us to improve your
experience with us and to ensure that you receive communications from us
B. Your Personal
Data is necessary in connection with the purposes set out in this Privacy
Notice and we have a valid legal basis,
C. The duration
of: (i) any applicable limitation period (i.e., any period during which a
person could bring a legal claim against us), and
We will actively
review the personal data we hold and delete it securely, or in some cases
anonymize it, when there is no longer a legal, business or consumer need for it
to be retained.
10. Data Security
We have put in place
security measures to prevent your personal data from being accidentally lost,
used or accessed in an unauthorised way, altered or disclosed.
In addition, we
limit access to your personal data to those employees, agents, contractors and
other third parties who have a business need to know. They will only process
your personal data on our instructions and they are subject to a duty of
confidentiality.
We have put in place
procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.
11. Your Legal Rights
A. It is important
that the personal data we hold about you is accurate and current. Please keep
us informed if your personal data changes during your relationship with us.
B. Under certain
circumstances, you have rights under data protection laws in relation to your
personal data, including the right to access, correct or erase your personal
data, object to or restrict processing of your personal data, right to ask that
we transfer your personal data to a third party, and unsubscribe from our
emails and newsletters.
C. Where you wish to
permanently delete your data from our website and other applications, you can
choose the option of closing your account. You can close your account and follow the instructions. Once your
account is closed, all products and services that you access through your
account will no longer be available.
D. We can refuse to
accede to your request where it is unreasonable or where you have failed to
provide additional information necessary to confirm your identity.
12. Data Controllers
& Contact
If you have any
questions or concerns about Family
Logo Ecommerce Privacy Notice or you are looking for more information on
how we process your personal data, or wish to exercise your legal rights in
respect of your personal data, please contact the Data Privacy Officer by email
at familylogolr@gmail.com. .
We
will investigate any complaint about the way we manage Personal Data and ensure
that we respond to all substantiated complaints within prescribed timelines.
13. Related Practices
and Information
